There appears to be many of us Roku customers who have had monthly transactions charged under our Roku account which are often not really tied to Disney Plus subscriptions. In my case, they appeared as invoices under my Roku account with descriptions like:
Disney Streaming Partner Transaction Id
and
Billed as: Roku for Disney Electronic Content Inc
The charges vary from $9.99, $10.99 to $13.99 for me, but others have reported variations on those amounts. A sample screenshot for me appears below. Those of us who encountered this have often spent long periods of time on the phone with both Roku and Disney, and both sides tend to throw their hands up in the air. Disney customer support will tell you they don’t see these transactions on their end, and Roku support will see the transactions but all they can do is confirm that your subscription to Disney Plus is expired and inactive.
Sample Screenshot of Roku Invoices for Disney Streaming
In my case, I concluded that these were fraudulent charges that merely appeared as Disney transactions, but were most likely bogus. The only thing I could do to feel safe was to remove my credit card payment info from my Roku account and then delete (inactivate) my Roku account, and then create a new Roku account with a different email address.
I am literally having this exact same issue, did deleting your Roku account and deleting your payment info stop the recurring charge? I’ve already cancelled one card I do not want to go through the hassle again.
Yes, Roku support was not really helpful, although they tried to be. And Disney was even far less helpful. I had to close my Roku account and create a new one.
Thank you SO much! I was looking for days for anything that matched my situation and this is exactly what I needed to hear instead of losing my sanity and temper on another useless Roku and Disney rep. Do you believe this is Roku internally scamming people? Because I feel Disney is the scapegoat here, since it’s Roku directly charging the card. Or do you think it is somehow a fraudulent third party? Who is getting the money at the end of the day? Disney claimed up and down there was no subscription whatsoever associated with any of my emails and any of my card numbers.
I concluded that the fraudulent activity is a 3rd party, but Roku support people either don’t know who is behind it all, or they don’t have the level of information access needed so that they could figure it out. And likely, Roku is still profiting since they likely get a percentage cut of every subscription no matter which company it is, so they don’t have an incentive to battle it. I still like my Roku devices and how they work, so this is very frustrating.