But an experience I had this afternoon was interesting and a little odd.
I use Cox Cable for my Internet service and cable TV, and overall I’ve been pretty pleased with the service over the years. Brief outages a few times a year are par for the course, regardless of the provider you have. This afternoon, I had such an outage of Internet service.
“Okay, I’ll try the usual”, I thought to myself. And so I power-cycled my cable modem and wireless router, expecting success within a few minutes.
Nope. No luck. Ugh! I guess I’ll have to call their tech support. I wonder if some idiot dug a ditch with a backhoe and cut a cable? (It happens). So I call…
“Cox Communications! Your call may be monitored or recorded…” (blah blah blah). “Press 1 for a question about your bill, or press 2 for technical support” (you’ve heard this stuff before, I’m sure). I pressed the usual options for technical support. I’ve used their hotline many times over the years (quite often in support of friends or family that need help). But this experience was different.
Their automated system indicated that they were unable to receive the expected signal from my modem and router, and then it asked if they could proceed with a special reset of my modem. “Sure, that’s fine”. I then watched as my cable modem’s lights did the usual dance, and a few minutes later, it was back to normal.
The automated voice then asked me to open my browser to test my Internet service. It was working! The computerized female voice next asked me to go to a specific URL as a final test to confirm all was well. Yep. All fixed!
The whole experience left me feeling a little odd though. My problem was resolved. And I’m often a fan of automated technologies or online resources to resolve problems. But the total lack of human contact felt weird. I said something to Rebecca afterwards: “So that was weird. They fixed the problem and I never spoke to a human (?)”.
Kinda like a wham, bam, thank you mam! And I felt a little dirty. Or unsettled.
“Um, call me later, baby?”